Here are some of the comments, and images, from out recent Holden 'Under The Bonnet' night.

"The night was very informative. I learnt many things about maintenance.”
"It was excellent thank you. I learned heaps of things that I should probably have known."

I have been using Complete Vehicle Solutions for the past 5 Years as part of my role which incorporates New Vehicle replacements for Insurance Manufacturers of Australia. I would like to take this opportunity to show our gratitude to not only Graeme but to the entire team at Complete Vehicle Solutions. Not only do they make the replacement process extremely streamlined for our customers but also never fail to go the extra mile to ensure our customers are always looked after.

The level of service that our customers receive from the team at Complete Vehicle Solutions is second to none and this shows in the Customer Service Surveys that we complete to monitor and grade the service provided by all of our suppliers. The results that we are receiving are that almost 100% of customers would use the dealership again should they be in the market looking for a new vehicle.

Our surveys have also pointed out that, not only do our customers receive fantastic customer service during the replacement process but, the sales back up and servicing is some of the best they have seen with fantastic facilities and even a café on site.

Thank you very much to ALL THE TEAM at Complete Vehicle Solutions across all sites. You are a pleasure to deal with. Keep up the great work!!

Garth Carrillo
New Vehicle Specialist - Insurance Manufactures of Australia

We are very happy with the service Gavin provided. He was knowledgeable without being over the top and related well to our situation.

I found Jens and the service provided by him second to none. I normally never fill in these types of forms however the experience with Jens compels me to do so.
If Jens is not your most valued employee then he should be! We are very happy with the service Gavin provided. He was knowledgeable without being over the top and related well to our situation.

The staff at GWS are very genuine and easy to deal with. This is the second Honda we have purchased from GWS in the last 3 years. Unfortunately other Honda dealers were more interested in there own position not ours. Again the experience at GWS second time around was outstanding. The same can also be said for their service department, They are just good at what they do.

The overall experience with either buying and selling a Honda, or the service of my vehicles has been six star. The staff have always been most helpful and I always feel welcome and comfortable when visiting Garry and Warren Smith, Oakleigh.

The vehicle was purchased at your dealership due to Frank Villella calling me on his day off. He went beyond the call of duty and was very polite and a pleasure to deal with.

Thank you Jenny for looking after me. This is the second Honda I have purchased from Jenny. She is very polite and a pleasure to deal with. We will pass on recommendations. Thanks Jenny!

Niche Corporate Solutions Aug 2011

My Wife and I would like to take this opportunity to thank JEENY GONG (Sales Assistant) and PAUL (Manager) at GWS Oakleigh branch Honda section for their excellent and extreme great Customer Service provided to us.
Right from the start, the welcome given to us, help provided and service was outstanding. Jenny Gong, wonderful Sales person, saw we had a 1 year old child, provided us help by showing us the Kids play room so we are more comfortable looking around and choosing the right car.
Explaining in details and the structure of some cars we saw, Jenny from our experience has got such high expertise in the field of Sales. With such delicate and fantastic Sales Assistant Jenny showed to us, it just shows that we will consider other family members and friends to GWS in
Oakleigh with their very high expertise and excellent delivery. And most importantly, when we decide to purchased another car either brand new or second hand, we will definitely step into GWS Oakleigh Honda department.
With a little help from the Manager Paul, he did help us out on the cost of the vehicle and at the end both parties the seller (GWS) and Buyers (My Wife and I) were happy. That is exactly what happened and we purchased our HONDA CITY VTI We needed a car urgently and we got it so quickly.
Thank you very much for the fantastic service and delivery.

I was very happy with the level of service Adrian provided in helping me acquire a new car. Many thanks.

I was most impressed with the Sales Person Fank Hui. I mentioned to my daughter "I have never met someone so helpful and nice" Keep it up Frank and thanks Garry and Warren Smith for the wonderful team you have there. Staff were friendly and smiling making it a nice atmosphere.

Very pleased with level of service. I have been with GWS for over 15years and I have no hesitation in recommending GWS to anyone.

The standard of service from all staff members was excellent. They were all friendly, attentive but at no time did we feel under any pressure.  We will most certainly look to Garry and Warren Smith for any future vehicle purchases.

To The Sales Manager,
My Buying experience was made easy by Michael Hall who is a true professional car salesperson. He went out of his way and ensured me that I was buying a state of the art Holden Performance motor vehicle. Furthermore he familiarized me with my new motor vehicle and made himself available after the sale was made to answer all my queries that I had about my new vehicle.
Michael you are a true professional. It was great dealing with you. Thanks you for your advice and availability throughout the entire sale process.

Hi Steve, I want to thank you so much for being such a great sport and going along with the Surprise of giving my mum a new car last week.
She is still over the moon and cannot stop talking about "Steve, the wonderful hire car man who was so smartly dressed!".
Thank you for taking the time to drive the car down to Frankston and then to share in the joy of the surprise - complete with hugs and kisses! I have attached some photos for you to have a look at.
We will be telling anyone who is in the market for a new car, to give you a call - you were the ultimate professional, but with a big smile!  I would also be happy to speak to your bosses to commend you on your salesmanship!

Thanks again Steve - Barbie

To The Sales Manager,
I just wanted to say a BIG thank you for the service you provided in buying my new Mazda 2. It was an easy and smooth transaction and I would recommend you and Garry and Warren Smith to anyone who wanted to buy a car. I'm a very happy girl.

Overall a very satisfactory purchasing experience. Happy with the vehicle - So far so good!! Thanks Brendon for your patience.

Richard O - July 2011

We felt very comfortable with Brendon. We brought the 1st car we tried! He gives car sales people a GOOD name!

Ms Clare D - Aug 2011

Brendon was fantastic! From the moment we entered we were treated extremely well (even with the kids). Brendon was helpful;, friendly, informative and not too pushy. Without a doubt my experience with GWS was the best of all dealerships we had visited. It was easy, fast and fuss free. We love our car & would highly recommend your business. Thank you

Nicole M - Sept 2011

I found Jens to be a great salesperson with a great sense of humour. He was extremely patient and courteous, would recommend him to anyone.

I am writing to express how impressed I was with the service my daughter and I received when she recently purchased a car from your dealership at Oakleigh.

From the moment we walked into the showroom we felt very comfortable negotiating a deal with Paul Di Giovine, who explained all details very clearly.

We then dealt mainly with Adrian Caretti who we found extremely professional, friendly and courteous. He kept us updated from when we signed the contract to when the car was ready to be picked up.

Overall we found the staff to be very friendly and of a high standard. We could not fault them in any way. We would recommend your dealership to anyone

I have bought many cars over my lifetime, but I have never dealt with a more friendly and professional group of people as I have at Garry and Warren Smith.

To Richard Stellini and his team, (especially Michael) thankyou for a memorable experience. I will certainly be recommending you to all my friends.

I purchased a Mazda 2 from GWS Mazda. I just wanted to pay my compliments to Justin Burns, who provided outstanding Sales and Customer Service to us. Justin was an absolute pleasure to deal with. He provided us with any information we needed. Very courteous and polite. He responded very quickly to my enquires and when we had administrative problems with my Finance Applications via my Bank, Justin was extremely patient and did whatever was required to help my application go through.
Overall, I couldn't fault Justin in anyway, and I simply want to acknowledge him to his Management. Whenever the situation arises I will be recommending GWS Mazda and Justin to anyone I know looking to buy a car.

Compared to other dealers we visited, GWS salespeople were in another class. We received excellent attention at every stage and were kept informed on the progress of delivery. We will be recommending GWS to our friends.

I walked into the Oakleigh dealership on Saturday 29th July 2006 with a little apprehension as my past experience with car salespeople had reinforced the stereotypes in this industry.

But the customer service I received from your Holden Representative just blew me away.

The professionalism and enthusiasm to do everything he could possibly do to assisit me in purchasing a car was exceptional. Not only did he do everything possible for me, he also assisted my sister in her purchase of a Mazda 3 by recommending and introducing his sales colleague at Garry and Warren Smith Mazda, Mulgrave.

Hi, I wanted to take the time to say Jason at the Suzuki Service Centre in Ringwood is fantastic! He has gone above and beyond for me.

I cannot thank him enough for everything he did to help me out with my car. Jason gave me outstanding service which I have never EVER received
Anywhere else before. Each time I have had my car serviced he has taken the time to explain the work done on my car and in my last service helped me out so much with the problems with my battery. Jason is so polite, always happy, well spoken and very helpful. He provides the best customer service and in my opinion he is an amazing asset to your company.

I will continue to recommend and tell all my family and friends the outstanding quality service that Jason provides at the service centre in Ringwood.

Dear Dealer Principal,

I would like to highly praise the Customer Service Values of your staff at the Suzuki Service Centre in Ringwood last Friday night.

I made a call to your service centre at 4.00 pm as the power steering on my Grand Vitara was barely working and I was in Richmond. I explained my dilemma to your staff and they said no problems we are here to 5.30 pm , bring the car here and we will have a look at it.

As you can understand I was thinking the worst, as it was a Friday night, I was expecting that I would be without a car over the weekend. I limped into the driveway at 5.00 pm and your staff looked at the car straight away.

The young men you have working at the service counter John and Mark were just fantastic, they were very attentive, they are a asset to your business. The workshop staff should also be commended as I had rolled in at 5.00 pm and I am sure they were in the throws of cleaning up at the end of a hard day. They fixed my car and got me on my way.

I have subsequently booked my car in for its 45,000 and 60,000 KLM service for this coming Wednesday.

The last place I had my car serviced was a Suzuki Dealer in Heidelberg, I was less then impressed with there customer service and them trying to charge me for work that did not need doing. I refused to go back there. I worked in the automotive industry myself for many years and I have seen some very bad dealerships, I was pleasantly surprised to find your business and your fantastic staff.

Please pass on my thanks to the staff at your Ringwood Service Department from a very thankful customer.

To The Service Manager,

This is a long overdue compliment for the excellent customer service provided by Danielle Bradley.

She is efficient, courteous and knows her customers so well. She recognises me by voice, knows our registrations, such personalised service, is an asset to GWS.

Please pass on our sincere thanks and let Danielle know, that it does not go un-noticed. Kindly forward this to Danielle's Performance Appraisal Manager, she deserves a commendation.

I had my Mazda 3 serviced at FTG yesterday. I was impressed with the service that I received from the team out there - in particular Brett.

There was a few other things that required fixing such a the wheels rotated and this was done professionally and in a timely manner.

I have friends in the area who also own Mazda's and I will be recommending Brett and his team to them.

Dear Sir,

We purchased our Honda Accord Euro from you about 3 years ago and we have had it serviced with you since that time.

We would like to congratulate you upon your excellent service staff of Martin, Anna and Chris.

Each time we have brought our car in for service they have been polite, welcoming, extremely knowledgeable about their product and always prepared to listen to any concerns we may have had with our car.

Recently our car required some additional work which they organised promptly and efficiently and they always took the time to explain to us what was required. They organised a loan car for us as a matter of course, which was greatly appreciated. They kept us informed as to what was happening with our car and the repairs were carried out with a minimum of fuss to us.

We know that when we bring our car into the service department for a service that we will not be required to wait unduly and we will be treated courteously and professionally.

We think they are to be commended for their excellent service.

Dear Paul,

I just received your follow up letter from the last service on my car.

Having seen many advertisements on television for Midas and Ultra Tune quoting 30% less costs than with a factory dealer, I wanted to say how pleased I am with your service and your charges.

You have completed the services I have had within the times you quoted and the costs to me have been what I regard as very reasonable and I do not think that non factory services actually cost any less.

You provide very good facilities for waiting customers and your staff are always friendly and helpful.

Thank you again for the great service and attitude to your customers that you and your whole group show and I have no hesitation in recommending you to anyone I know.

I wanted to thank you for your kindness regarding a problem I had with my air-conditioning in my Honda Civic.

I had my car serviced with you on the 19th of April 2008 and with that included an air-conditioning service.

I did not notice a problem that had occurred with the air-conditioning until the first week of May and you were able to look at my car on the 9th of May 2008.

Everyone was very kind and helpful and I appreciate this very much indeed! The air-conditioning is excellent now and I wanted to let you know. Best wishes and see you again for my next Honda service!

I write in response to my recent servicing experience at GWS Oakleigh

The service provided by Paul and his team was nothing short of outstanding. Paul in particular was very friendly and approachable and he ensured that I was kept informed when things didn't go exactly according to plan (there was an issue with my CD player which required literally 6 or so people to fix). I was also more than happy with the facilities provided in the waiting area, my only suggestion there would be to install a wireless internet access point.

Congratulations to yourself and all the team at GWS for continuing to provide an excellent service experience, I will definitely be coming back and will be recommending your services to all my friends.

It has been very remiss of me to have taken so long to contact you. I have been getting my HSV serviced by your department for the last 3 1⁄2 years, allow me to say that the service provided by Paul Barber has been nothing less than exceptional, along with the rest of his team. You should feel very proud of the way they treat each customer. Even though I live in Craigieburn, I would not think of having my car serviced anywhere else, once again congratulations on a great team.

Dear Dealer Principal,

I have been servicing with GWS since purchase, both my Jazz and Civic. The service I get from you is nothing short of excellent, keep up the good work!